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Return / Cancellation Policy   [ money back guaranty ] [ cancellation ] [ damage in transit ]

30-Day Money Back Guaranty
Technology Alarm Locksmith Company provides a 30-day, no questions asked, money back guaranty on all products purchased, except wire and cable. If you are not satisfied with any product you purchased for any reason, simply notify us by email, and we will issue a Return Material Authorization (RMA) Number for you immediately.

The merchandise must be returned to us within 30 days of your original receipt of the order, and the merchandise must be returned with the assigned RMA number written on a separate piece of paper (do NOT write anything on the original packing of the returned product).

All packaging materials, documentations and accessories (if any) must be included. Packaging materials, manuals and warranty cards (if any) must not be torn, damaged, or marked. Return shipping charge must be prepaid by the customer. We highly recommend you to ship and insure the returned product with a reputable shipping company, generally no refund will be granted from us if the returned product is lost or damaged during shipping.

All shipping and handling charges are not refundable.

Exception: Used merchandise cannot be returned for a refund
The product must be returned in new, resalable condition. Used merchandise which has been installed, programmed, connected to power, or modified in any way is not returnable for a refund. If any product fails to perform according to the manufacturer's specifications, you may return it for warranty service.

Order Cancellation

We would make every effort to cancel order when requested. Customer is responsible for any costs incurred up to the point where the order can be cancelled. Pre-payment minus these costs will be refunded if the order cancellation is accepted.

However, no order can be cancelled once the products ordered are already shipped.

Damage in Transit
All products we ship to customer are insured with the shipping company (normally DHL, FedEx or UPS). It is customer¡¦s responsibility to note any damage on the products delivered. In order to place a claim, customer is required to inspect the products, report damage (if any) to the shipping company once you received the package, and hold the package until the shipping company picks up and/or inspects the damaged product.
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